Shipping Policy

WORLDWIDE SHIPPING

All orders of $30 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA).

All orders use premium express delivery service based on recommendations from our freight forwarder.

We dispatch within 2 working days (pre-sale items excluded) unless in the case of a force majeure. Normally, the item will ship from a warehouse (US/CN) near to your location, but it will ship from another warehouse to avoid delays in the case of out-of-stock conditions.

Shipping time varies according to different countries and regions.

Generally speaking, it would take 7 - 12 working days.

Please refer to the table below for reference or check the country info when placing your order or contact service@unicraft.co to get latest info.

Once a package has been declared "delivered" by the local courier, UPS/FedEx/DHL or similar, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or “returned to sender”, for example, we will help and send a replacement order.

The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.

Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.

If you do not receive your item on time, please contact us for further assistance.

ODA (OUT-OF-DELIVERY-AREA) AND DELIVERY TO REMOTE AREAS

Additional shipping charges may occur for ODA delivery or delivery to remote areas that are difficult to reach, e.g. islands, ski resorts, military operation areas etc. Transit time for shipments to these regions may be longer.

The carrier defines ODA delivery as delivery to a remote area only before shipping. They may contact you with additional charges.

OTHER:

• Customers must first send a clear photo or video of the damaged or defective product and the shipping package before we can consider issuing an RMA. Please use good lighting, and take the picture at a close to medium distance so that we can identify and verify the issue(s).
• Customers need to pay the return shipping fee first. After Unicraft has received the returned product and confirmed it is faulty, the return shipping cost will be refunded based on a valid return receipt of up to a maximum of 50 USD. If our technical team determines the item is not DOA, Unicraft will not compensate for the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
• Product returns must be via one of Unicraft’s approved shipping methods. Our after sales team can provide you with further details.